Data Deletion

This page explains how to remove a company's data and conversations from connected channels. Deletion is free and requires no explanation.

Version of 25 September 2026.

Disconnect a channel

To remove only the conversations from Instagram, Facebook, WhatsApp or Telegram: sign in to Evalon, open Settings → Integrations and press "Disconnect" on the channel. The access token is erased immediately and new messages stop arriving. Conversations already received are deleted within 30 days.

The same can be done from the platform side: in Instagram open Settings → Apps and websites and remove the Evalon app's access.

Delete everything

To delete the account and all company data — products, sales, money, conversations — email [email protected] from the address the account is registered to, with the word "deletion" and the company name. We confirm the request and delete the data within 30 days; backups are overwritten within 90 days.

You can export your data first: reports and directories export to Excel from inside the product, and support will help with the rest.

What is deleted

• Employee accounts of the company and their access.
• Directories, documents, stock movements, payments and accounting entries.
• Conversations from connected channels and their attachments.
• Access tokens for connected channels.

We keep only what the law requires us to keep: records of subscription payments.

If something goes wrong

If you get no answer within 30 days or deletion did not work, write to Telegram @nurkhonov_dilmurod and we will handle it manually.